FAQs
Find answers to common questions below.
HOW DO I GET STARTED/PLACE AN ORDER?
Simply call, email, or complete our online request form and we will contact you to discuss and verify your order.
WHAT IS YOUR TURNAROUND TIME IN FULFILLING ORDERS?
Our turnaround is based on these factors:
- File format. (We prefer .DST files.). If we do not have to digitize your artwork/logo, our turnaround time is reduced by 24-48 hours.
- Availability of items. If you are providing the garment(s)/item(s) we are working with, or if your order is in stock, our turnaround time is reduced.
- Quantity of items. The number of items we are embroidering for you will dictate the amount of time we need to complete your project. We do have the equipment to run multiple items at the same time.
If we have your logo in the format we need, and the items we are working on are in stock, we can turnaround most orders (depending on quantity) in as little as one week.
HOW DO YOU PRICE YOUR SERVICES?
Our charges for embroidery are based on stitch count, number of colors, and if we are providing the items. If we must digitize the artwork, there is typically a $15 to $30 fee (which is waived for larger orders). We will provide you a customized, detailed proposal with all of our available services.
For screen printing or DTG, prices are based on the number of colors as well as any setup fees that would apply.
WHEN AND HOW DO I PAY FOR MY ORDER?
For larger quantities, we may bill you for a portion of any products that we need to order. We will not bill you for any of our services until the project is complete. We accept checks, credit cards, and electronic methods like Venmo, PayPal, etc.
CAN I FURNISH THE ITEMS FOR EMBROIDERY?
Absolutely. You can bring them by, or if you are ordering something, you can have it shipped directly to us.
DO YOU HAVE A MINIMUM ORDER SIZE?
No. That is something that makes us unique in this space. We understand that sometimes you just want something for yourself, or a gift, or otherwise just need one or two items. We will work with you regardless of the size of your order.
IS THERE A SPECIFIC FORMAT THAT YOU NEED THE ARTWORK IN?
Not necessarily. We prefer .DST file format, which would save you a digitizing fee on smaller orders.
WILL I GET A PROOF TO REVIEW BEFORE YOU PROCEED?
Yes. Once we have run a stitch test, we will send you either a photo to verify we have everything as you expect, or we can send you an actual proof, one that will show you how the product will look.
CAN YOU SUPPLY THE HATS, SHIRTS, TOWELS, ETC.?
Yes, and because we are a preferred supplier from our vendor, we are able to purchase these items at a discount and pass those savings on to you.
DO YOU JUST OFFER EMBROIDERY AND SCREEN-PRINTING SERVICES?
Through our partnership with other local companies, we can offer any type of corporate branding, including trade show giveaways, and employees would be able to order company-branded items. If you are having a company golf outing, for example, we can provide the shirts, hats, golf towels, and even the golf balls, all with your company message or logo on them.